250-380-9051 smookler@shaw.ca



“The impact of the quick 20-question 360 was very positive. It confirmed how effective a small investment of time can be.”   CEO

“The practical link between the 360 report and the growth path, item by item, is fabulous.”  Supervisor

“I have completed several 360s over the years and I found this one the most simple and direct and I have followed through on the feedback for the first time.”    Senior Executive

Our tech company loved your group debrief of the 360 for our senior team over the phone because it highlighted a few things about our leadership that need to be addressed and it opened the doors for conversation in a positive way.”   Business Owner


“There was an immediate, remarkable, and lasting improvement when I implemented your advice.”    Senior Executive

“Through his conflict de-escalation coaching, Norm soon had our personnel working together cooperatively and in a mutually respectful manner.”   Business Owner

“My regular conversations with you help keep me focused and add meaning to my work.” CEO


“Your commitment and dedication to creating and implementing sessions for our leaders was tremendous and you have inspired us to develop as a team and collectively lead by example.”       RCMP Deputy Commissioner Federal Policing

“Norm has worked with me on projects for many years in the areas of conflict resolution, trust, communication skills, emotional intelligence, executive coaching and trauma. He has the ability to take people and groups into deeper waters of learning and growth in a skilled and efficient manner.”   HR Executive

“Your facilitation of our workshop to develop and finalize our vision, mission, guiding principles and strategic priorities has resulted in a more harmonious and focused workplace.”   CEO

“Norm brings a good mix of experience and knowledge about our organization as well as stories from his own extensive experience with various other organizations.”   RCMP Commander 


“You gave our team exactly what we needed in a very short time frame.”   Registered Psychologist

“Focusing on trust and collaboration with our management team has had a profound effect on how we deal with team building, conflict resolution and strategic planning. The 90 minutes we spent with you has not only given us a new perspective on how we operate together, but also left us with a tool box full of instruments which we’ve been using.”   HR Manager

“Norm brought the best out of the group.”   Charity Executive Director

“The Respectful Workplace Survey you designed for our Division’s Senior Executive team followed by the session with you was the perfect next step for us and had lasting benefit.”   RCMP Deputy Commissioner Division Commander


“Your workshop offered insight into how others perceive me, and identified my weaknesses and specifically how I can work on them.”   Manager

“Extremely helpful and simple tools to deal with direct reports including difficult conversations.”   Supervisor

I am very grateful for your presentation and feel that everyone in the session took something meaningful from it and it prompted a great deal of insight and self-reflection.”   Department Manager

“Made me look at myself and how I treat others. The combination of self-reflection and skill development exercises really worked for me.”   Participant

“The two leadership seminars you delivered of Creating a Feedback-Rich and Respectful Workplace in the last year were well received by all employees. The tools you presented are very relevant and applicable in many professional and personal contexts. You have inspired us to continue striving to build better leaders and create a better working environment. I look forward to working with you again in the near future.” RCMP Deputy Commissioner Federal Policing


“I expected our situation would end up in court but in a few hours you were able to identify the key issues and de-escalate them to a place where we were able to work them out—it seemed almost magical.”   Client

“Very effective in getting at the roots of the problem and helping us identify constructive solutions.”   CEO

“You helped me and my former wife really listen to each other in a deeper way, and this made all the difference.”   Client

CLIENT LIST (partial)

BC Provincial Government
Camosun College
Canadian Bar Association
Canada Heritage
Canada Border Services Agency
Canada Post
Capital Regional District
Chartered Accountants of BC
City of Burnaby
City of North Vancouver
Continuing Legal Education
Corrections Canada
Delta Police Force
Department of Fisheries and Oceans
Department of National Defence
Georgia Strait Alliance
Law Society of BC
Rick Hansen Foundation
Saanich Police
School District 63
Sen Grand Tea Master of Japan
Sto:Lo First Nations
Transport Canada
University of British Columbia
University of Victoria
Young Presidents’ Organization