Norm Smookler has been building trust and collaboration in teams as well as helping develop and lead businesses for 30 years. His signature product is the
Exceptional Leader 360 Feedback Tool.
Using an enhanced listening process, Norm combines a fast-paced executive approach with an in-depth understanding of human needs and can make a small lasting behavior change in a 60-minute workshop or a 30-minute phone debrief when the
Exceptional Leader 360 Feedback Tool is used. “Evolution, not revolution.”
Norm co-founded a construction company with annual revenues of $45 Million. He served as CEO for the Canadian Properties of the Grand Tea Master of Japan for 10 years and he ran several businesses and charities. At one point he was a full-time board member concurrently on 15 boards of directors.
Norm is a Government of Canada Federal Mediator and has been providing training and organizational development to the RCMP since 2006, including mediating, training, coaching and co-facilitating 3-day Resiliency Retreats for both the RCMP & Corrections Canada.
"Norm has worked with me on projects for many years in the areas of conflict resolution, trust, communication skills, emotional intelligence, executive coaching and trauma. He has the ability to take people and groups into deeper waters of learning and growth in a skilled and efficient manner and is familiar with our organization's culture and our people."
“The impact of the quick 20-question 360 has been very positive and it confirmed for me how effective a small investment of time can be.”
"In this busy and fast- paced environment where it is often difficult to take time for self reflection and awareness, the Exceptional Leader 360 Feedback Tool is a quick and efficient means of gaining a comprehensive and critical assessment of one's leadership skills and abilities.”
"Your facilitation of our workshop to develop and finalize our vision, mission, guiding principles and strategic priorities has resulted in a more harmonious and focused workplace."
"Focusing on trust and collaboration with our management team has had a profound effect on how we deal with team building, conflict resolution and strategic planning. The 90 minutes we spent with you has not only given us a new perspective on how we operate together, but also left us with a tool box full of instruments which we've been using."
"Norm brought the best out of the group."
"As a past member and now advisor to our corporate board, Norm is an outstanding contributor on both operational and human resource issues. He is an exceptional mediator, leadership coach and board governance expert."